Help Center

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and selecting payment method for goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

We ship to all countries over the world. If you have any questions about the timing of your shipment, please contact us prior to placing your order. All products are shipped directly from our local store and warehouse located within the United States.

Shipping Destinations & Methods:

• We ship both locally and worldwide.
• We offer standard shipping method at checkout.

Shipping Times:

• Standard shipping orders take 2 - 5 business days to be delivered to you and we ship within 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping Cost:

• Orders of 2 items or more will have free shipping.
• Orders under 2 items will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Tracking Information:

• We will post tracking numbers to your order at the time of shipment or as soon as they are available.

Some products are shipped directly from our local warehouses in order to save time and/or distance. If you have any questions about the timing of your shipment, please contact us prior to placing your order. 

At Lala Gabrielle Jewelry, your 100% satisfaction is important for us. If you are unhappy about the product for any reason, please feel free to contact us and we would be happy to exchange or return it for you. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@lalagabrielle.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Our support team will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.